Shipping & Returns

Made to order

Every piece is printed or embroidered for you after you order. Production usually takes 2–5 business days. Business days don't include weekends or holidays, and the day you order doesn't count.

Shipping

  • We ship worldwide, apart from a few places our carriers and production partner can't deliver to. If we can't ship to your address, we'll let you know and refund you in full.
  • United States: standard delivery usually takes 3–4 business days after production.
  • Outside the US: standard delivery usually takes 5–20 business days after production, depending on the country.
  • Shipping cost depends on your country and how many items you order. It's shown at checkout before you pay.
  • You'll get a tracking link by email when your order ships.
  • Caps are packed on their own to protect their shape, so an order with a cap and a tee may arrive in separate packages.

Delivery times are estimates, not guarantees. Carrier delays, customs checks and busy seasons can add time.

Customs, duties and taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. Where these apply, they're the buyer's responsibility. They aren't included in our prices or shipping cost, and the carrier or customs office may collect them before or on delivery. The amount depends on your country and your order's value, so check your local customs rules if you're unsure.

Changes and cancellations

Need to change your address or cancel? Email us as soon as possible at ironmileco@gmail.com. Once an order goes into production, we can't change or cancel it.

Returns

Because each piece is made for you, we can't accept returns or exchanges for change of mind or the wrong size. Please check the Size Guide before you order.

If you live in the EU or the UK, your local consumer law may give you extra rights to cancel or return an order. Nothing on this page limits those rights. See our Refund policy.

If something's wrong

If your order arrives damaged, defective or misprinted, or you received the wrong item, we'll send a replacement or give you a refund. You won't need to send the item back.

  • Email ironmileco@gmail.com within 30 days of delivery.
  • Include your order number and a clear photo of the problem.
  • If your package never arrives, email us within 30 days of the estimated delivery date.

If the shipping address entered at checkout was wrong, we can arrange a reshipment, but the reshipping cost applies.

Refunds go back to your original payment method.

Iron Mile Co is a brand of IRONMILE CO LLC.